# Welcome

Fluora is a cutting-edge mood light packed with tons of features built to give you the power to curate any vibe you'd like in your sacred spaces.

This wiki exists to introduce you to your new light and all it's features, provide you instructions on setup, guidance with troubleshooting, links to replacement parts, and access to legal documents like our [terms and service](https://wiki.fluoraplant.com/terms-of-service/) and [privacy policy](https://wiki.fluoraplant.com/privacy-policy/).\
\
&#x20;Please also try the AI Assistant using the <img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FTOK4ibqCf5lnklL8AErA%2FAsk%20Button.png?alt=media&amp;token=614f3fdb-f7f0-4976-8e0d-9079d75f2d04" alt="" data-size="line"> button anytime you may need additional help!

### Quick Navigation

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><i class="fa-bolt-lightning">:bolt-lightning:</i></td><td><strong>Quickstart</strong></td><td>Set up a new product!</td><td></td><td></td><td><a href="/getting-started/quickstart">Quickstart</a></td></tr><tr><td><i class="fa-hammer">:hammer:</i></td><td><strong>Have an issue?</strong></td><td>Troubleshoot an existing product</td><td></td><td></td><td><a href="https://wiki.fluoraplant.com/troubleshooting/">Troubleshooting</a></td></tr><tr><td><i class="fa-toolbox">:toolbox:</i></td><td><strong>Need a replacement part?</strong></td><td>Find the part you need and get it ordered</td><td></td><td></td><td><a href="https://wiki.fluoraplant.com/replacement-parts/">Replacement Parts</a></td></tr></tbody></table>


# Quickstart

The page provides summarized setup instructions, for more detail, follow the links for "full instructions".

### Fluora Mini / Fluora Floor Plant

{% stepper %}
{% step %}
**Plug Stems into Pot**

{% endstep %}

{% step %}
**Plug Leaves into Stems**

{% endstep %}

{% step %}
**Plug Power into AC wall outlet**

{% endstep %}

{% step %}
**Download Fluora Mobile App**

[iOS](https://apps.apple.com/us/app/fluora/id1563305541), [Android](https://play.google.com/store/apps/details?id=com.fluoramobileapp\&hl=en_US)
{% endstep %}

{% step %}
**Connect Device to WiFi**

* Put device into **PAIRING MODE** *(hold Function Button for 6 seconds)*
* Press <i class="fa-plus">:plus:</i> icon to go to Add Device screen
* Press "Discover Devices"
* Pair and press <i class="fa-plus">:plus:</i> icon to bring up WiFi modal
* Enter WiFi credentials and press "Connect".

Once you device says "Connected", you should see controls load on the Home Screen

{% hint style="warning" %}
If you have issues getting your device connected, please see the [WiFi Setup page](/setup/wifi-setup).
{% endhint %}
{% endstep %}
{% endstepper %}

**See full instructions:**

{% content-ref url="/pages/MroSbe9qHUvMrQamoV6J" %}
[Fluora Mini](/setup/fluora-mini)
{% endcontent-ref %}

{% content-ref url="/pages/biOfBG1kWJMHvIQdM1F9" %}
[Fluora Floor](/setup/fluora-floor)
{% endcontent-ref %}

### Monos

{% stepper %}
{% step %}
**Plug Power Cable into AC wall outlet**

{% endstep %}

{% step %}
**Download Fluora Mobile App**

[iOS](https://apps.apple.com/us/app/fluora/id1563305541), [Android](https://play.google.com/store/apps/details?id=com.fluoramobileapp\&hl=en_US)
{% endstep %}

{% step %}
**Connect Device to WiFi**

* Put device into **PAIRING MODE** *(hold Function Button for 6 seconds)*
* Press <i class="fa-plus">:plus:</i> icon to go to Add Device screen
* Press "Discover Devices"
* Pair and press <i class="fa-plus">:plus:</i> icon to bring up WiFi modal
* Enter WiFi credentials and press "Connect".

Once you device says "Connected", you should see controls load on the Home Screen!

{% hint style="warning" %}
If you have issues getting your device connected, please see the [WiFi Setup page](/setup/wifi-setup).
{% endhint %}
{% endstep %}
{% endstepper %}

**See full instructions:**

{% content-ref url="/pages/MGzWQxvEwNIER6jTg3MX" %}
[Monos](/setup/monos)
{% endcontent-ref %}

## **Manual Control** *(without App)*

If you don't want to use the Fluora Mobile App to control your device, you can use the **FUNCTION BUTTON**:

* **Single Press:** Cycles through lighting animations.
* **Short Press** *(2 Seconds)*: Turns device on/off.

{% hint style="info" %}
See full controls of Function Button [here](/setup/function-button).
{% endhint %}


# Fluora Mini

{% hint style="warning" %}
Only compatible with 2.4GHz WiFi network.
{% endhint %}

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FgQA9FWRQ0GN5Xqp4HmWB%2FFluora%20User%20Manual%202025%20(2).png?alt=media&amp;token=7d456458-a8f2-46ce-98ea-87ee2e0c7f45" alt=""><figcaption></figcaption></figure>

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FKVvB4TrC4Y3usE3NAJWx%2FFluora%20User%20Manual%202025%20(1).png?alt=media&amp;token=069c35c5-68d7-4e0a-9482-52690b395ffb" alt=""><figcaption></figcaption></figure>

To control your Fluora, go to [WiFi Setup](/setup/wifi-setup)

If you have issues setting up your Fluora, or see flickering LED leaves, please go to [Troubleshooting](https://wiki.fluoraplant.com/troubleshooting/)


# Fluora Floor

{% hint style="warning" %}
Only compatible with 2.4GHz WiFi network.
{% endhint %}

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FdRWkjtbVhSMh7C2nZVg5%2FFluora%20User%20Manual%202025%20(2)%20copy.png?alt=media&amp;token=9c1af59e-d8df-417b-a677-d457ac89e329" alt=""><figcaption></figcaption></figure>

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2Fd39lgP52vux3Er04nMjP%2FFluora%20User%20Manual%202025%20(5).png?alt=media&amp;token=8e72131f-3d80-4a68-ad7f-5488ba43fa9d" alt=""><figcaption></figcaption></figure>

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FBwImdFv8sbYZYerfo5Tp%2FFluora%20User%20Manual%202025%20(6).png?alt=media&amp;token=d700c9bb-637c-4274-961d-44876d785a4b" alt=""><figcaption></figcaption></figure>

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FYAEYR9sOiZ4uPk33uXPX%2FFluora%20User%20Manual%202025%20(7).png?alt=media&amp;token=8b55984c-83ea-47db-8eca-b6e7779fff24" alt=""><figcaption></figcaption></figure>

### Videos

1. **Plugging in Stems**

{% embed url="<https://vimeo.com/681675161?fe=ec&fl=tl>" %}

2. **Bending Stems**

{% embed url="<https://vimeo.com/681674450?fe=ec&fl=tl>" %}

3. **Plugging in Leaves**

{% embed url="<https://vimeo.com/681674098?fe=ec&fl=tl>" %}

To control your Fluora, go to [WiFi Setup](/setup/wifi-setup)

If you have issues setting up your Fluora, or see flickering LED leaves, please go to [Troubleshooting](https://wiki.fluoraplant.com/troubleshooting/)


# Monos

{% hint style="warning" %}
Only compatible with 2.4GHz WiFi network.
{% endhint %}

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FxUVYoaWvFlgMPWf40Yqx%2FMonos%20User%20Manual%202025.png?alt=media&amp;token=ce4ca07e-90ed-497b-8a42-4adb3e9643f9" alt=""><figcaption></figcaption></figure>

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FFN1Ox0uiKiOn66Q9xmtl%2FMonos%20User%20Manual%202025%20(1).png?alt=media&amp;token=1b194f70-eb74-4c75-bd55-fc210a6999ae" alt=""><figcaption></figcaption></figure>

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2Fw1FV8Ar9qevqmVK0NRxW%2FMonos%20User%20Manual%202025.png?alt=media&amp;token=159e0e37-87c9-439b-ac5f-120c3319a798" alt=""><figcaption></figcaption></figure>

If you are having issues squeezing the Monos Function button, please see the following video.

{% embed url="<https://youtube.com/shorts/dkFMEWQRejE?feature=share>" %}

To control your Fluora, go to [WiFi Setup](/setup/wifi-setup)

If you have issues setting up your Fluora, or see flickering LED leaves, please go to [Troubleshooting](https://wiki.fluoraplant.com/troubleshooting/)

If you want to detach or adjust your shade, learn more below:

{% embed url="<https://youtube.com/shorts/-KE1xRZMYIE?feature=share>" %}


# WiFi Setup

This page describes the setup process for getting your device connected to the WiFi so you can control it from the Fluora Mobile App.

{% hint style="info" %}
You must connect your device to WiFi in order to control your device with the Mobile App!
{% endhint %}

{% hint style="info" %}
Certain permissions are required for this process. Please accept all permission in the app when prompted. [Learn more here](/troubleshooting/mobile-app/permissions).
{% endhint %}

{% hint style="warning" %}
Only compatible with 2.4GHz WiFi network.
{% endhint %}

### Instructions

{% stepper %}
{% step %}

### Put Device Into Pairing Mode

Hold down the **FUNCTION BUTTON** until the device <mark style="color:blue;">**FLASHES BLUE**</mark> *(about 5 seconds).* It will then continue to pulse blue while in Pairing Mode.

{% hint style="warning" %}
If the device is not actively <mark style="color:blue;">**PULSING BLUE**</mark>, it is not in Pairing Mode and will not be discoverable by the Fluora Mobile App.
{% endhint %}

{% hint style="info" %}
Need help locating the Function Button? [More info here](/setup/function-button).
{% endhint %}
{% endstep %}

{% step %}

### Discover Device In App

{% hint style="info" %}
Ensure that Bluetooth is enabled on your mobile device.
{% endhint %}

Open the Fluora Mobile App and press either "Add Device" button or the <i class="fa-plus">:plus:</i> icon in the top left of the Home Screen.

Press "Discover Devices". The app should be begin scanning...

{% hint style="warning" %}
If you are unable to discover your device, please visit the [WiFi Setup Troubleshooting page](/troubleshooting/networking/wifi-setup).
{% endhint %}

If you are presented with a "Bluetooth Pairing Request", press "Pair"...

After a moment, you should see the device show up with the model and serial number.
{% endstep %}

{% step %}

### Enter WiFi Credentials

{% hint style="warning" %}
**Reminder:** Only compatible with 2.4GHz WiFi network.
{% endhint %}

Press the "+" button to open up the WiFi Credentials Modal.

Give the device a nickname, then enter your WiFi SSID and password. Press "Connect".

{% hint style="success" %}

#### **SUCCESS&#x20;***<mark style="color:$success;">**(FLASHES GREEN)**</mark>*

If success the device should flash green and the app should inform you that the device has successfully connected to your WiFi.
{% endhint %}

{% hint style="danger" %}

#### **FAILURE&#x20;***<mark style="color:$danger;">**(FLASHES RED)**</mark>*

If you receive "**Invalid Password**" or "**Network Not Found**", please try again and ensure you have entered your credentials correctly.\
\
If you receive "**Connection Failed**", please ensure you are using a 2.4GHz compatible router. If you are more than 40 feet away from the WiFi router, try moving the device closer.
{% endhint %}

{% hint style="warning" %}
If you are still having trouble getting your device connected, please see the [WiFi Troubleshooting page](https://wiki.fluoraplant.com/troubleshooting/).
{% endhint %}
{% endstep %}

{% step %}

### Locate the Device on the Home Screen

Now that the device is connected to your WiFi, the app should prompt you to navigate to the Home Screen where the controls should display for your device.

{% hint style="warning" %}
If your device says "Offline" or your Home Screen is blank, please visit the [Connectivity Troubleshooting page](/troubleshooting/networking/connectivity).
{% endhint %}
{% endstep %}
{% endstepper %}

### **Video instructions:**

{% embed url="<https://youtube.com/shorts/bOZSSVtSyWk?feature=share>" %}


# Function Button

This page describes the Function Button and all it's features.

The Function Button is a physical button on your device that is used to turn your device on/off, reset the WiFi, change scenes and more.

## How to Locate Function Button

{% tabs %}
{% tab title="Fluora Mini" %}

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FRHTHDDrccZ2zkt8OJ8JX%2FScreenshot%202026-01-30%20at%2012.06.35%E2%80%AFPM.png?alt=media&amp;token=7d88588c-357e-4bc9-8763-f97615ad74ad" alt="" width="375"><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Fluora Floor Plant" %}
Coming soon!
{% endtab %}

{% tab title="Monos" %}
Coming soon!
{% endtab %}
{% endtabs %}

## Button Functions

### Single Press

Iterates through the lighting scenes.

### Short Hold ***(2 seconds)***&#x20;

Turns the device on/off.

### Long Hold ***(5 seconds)***&#x20;

{% hint style="info" %}
**Device will&#x20;**<mark style="color:blue;">**FLASH BLUE**</mark>
{% endhint %}

Puts the device into Pairing Mode used for [WiFi Setup](/setup/wifi-setup).

### Very Long Hold ***(7+ seconds)***

{% hint style="info" %}
**Device will&#x20;**<mark style="color:$danger;">**FLASH RED**</mark>
{% endhint %}

{% hint style="warning" %}
The device will first flash blue! Do not release the button until it has flashed red.
{% endhint %}

Puts the device into [Recovery Mode](/firmware-updates/recovery-mode).

### Hold While Power Cycling

{% hint style="info" %}
**Device will&#x20;**<mark style="color:$danger;">**FLASH RED**</mark>
{% endhint %}

Puts the device into [Recovery Mode](/firmware-updates/recovery-mode).


# Ambient Light Sensor

Both Fluora Mini and Fluora Floor Plants are equipped with a light sensor that can automatically turn the plant on if the ambient light level of the room goes darker. One way our customers use this is for their Fluora to automatically turn on when they turn the overhead lights in their room off at night.

Toggle this feature On/Off in the Device Settings screen.

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FtTSlMFm9g0PqZNQVNHYh%2FFluora%20User%20Manual%202025%20(12)%20copy.png.png?alt=media&amp;token=84e23c44-c18b-4b49-9f20-d7aefcd3eb2c" alt=""><figcaption></figcaption></figure>


# Wave Gesture

This page describes the Monos feature to turn on/off the device by waving hand over top surface.

{% hint style="info" %}
Currently Monos ships to customers with the Wave Gesture feature **DISABLED** by default. You may need to enable it in Device Settings.
{% endhint %}

Monos is equipped with an Infrared sensor that allows you to turn the product on and off with a wave of your hand.&#x20;

Toggle this feature On/Off in the Device Settings screen.

{% embed url="<https://youtube.com/shorts/Q7RdMO3yVho?feature=share>" %}

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2F4Hoom4ka5IF84av8WzrM%2FMonos%20User%20Manual%202025%20(2).png?alt=media&amp;token=0890b845-ae3f-4f7e-ba55-43e9c505ec82" alt=""><figcaption></figcaption></figure>

<br>


# Controls

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2F1CgF4CVHWdacicFGlzVw%2FFluora%20User%20Manual%202025%20(10).png?alt=media&amp;token=a56777e9-95fb-47ae-8e34-7a7b3c430a5d" alt=""><figcaption></figcaption></figure>

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FNQnQHIsi4Tmdj1FlOXvs%2FFluora%20User%20Manual%202025%20(11).png?alt=media&amp;token=e715790d-e0aa-4266-b3f3-a49a67b95b64" alt=""><figcaption></figcaption></figure>

#### **Master Controls**

<table><thead><tr><th width="148.90625"></th><th></th></tr></thead><tbody><tr><td><strong>Brightness</strong></td><td>The overall brightness of the device. 0% is off, 100% is full brightness.</td></tr><tr><td><strong>Hue</strong></td><td>The primary color used by the animations. For some animations, the hue controls only the base color and there may be secondary colors or textures.</td></tr><tr><td><strong>Saturation</strong></td><td>The intensity of the hue. 0% means no hue, and animations will display without color, and be fully white. 100% means full color, without any white whatsoever.</td></tr></tbody></table>


# Animations

This page provides a reference library for all animations with descriptions of controls and behavior.

### Animation Library

<table><thead><tr><th width="153.2890625">Name</th><th width="117.02734375">Models Supports</th><th width="105.6015625">Audio Reactive</th><th width="109.953125">Occasion</th><th>Description</th></tr></thead><tbody><tr><td><strong>Boom Clap</strong></td><td><em>Fluora only</em></td><td>♪</td><td></td><td></td></tr><tr><td><strong>Beam</strong></td><td><em>Monos only</em></td><td></td><td></td><td></td></tr><tr><td><strong>Breeze</strong></td><td></td><td></td><td></td><td></td></tr><tr><td><strong>Dots EQ</strong></td><td><em>Monos only</em></td><td>♪</td><td></td><td></td></tr><tr><td><strong>Equailizer</strong></td><td><em>Monos only</em></td><td>♪</td><td></td><td></td></tr><tr><td><strong>Gradient</strong></td><td></td><td></td><td></td><td>A static gradient allowing you to tune the top and bottom color</td></tr><tr><td><strong>Hue Cycle</strong></td><td></td><td></td><td></td><td>A solid color that cycles through all colors</td></tr><tr><td><strong>Hue EQ</strong></td><td><em>Fluora only</em></td><td>♪</td><td></td><td></td></tr><tr><td><strong>Hues</strong></td><td><em>Monos only</em></td><td></td><td></td><td>Each face lights up a different hue</td></tr><tr><td><strong>Lamp</strong></td><td></td><td></td><td></td><td>Tune the warmth to get a cool to warm white from 2100K to 6000K</td></tr><tr><td><strong>Leaf Fade</strong></td><td><em>Fluora only</em></td><td></td><td></td><td></td></tr><tr><td><strong>Leaf Swirl</strong></td><td><em>Fluora only</em></td><td></td><td></td><td></td></tr><tr><td><strong>Mirage</strong></td><td></td><td></td><td></td><td>An ever-changing bubbling lava lamp</td></tr><tr><td><strong>Pitch</strong></td><td><em>Monos only</em></td><td>♪</td><td></td><td>Uses the bottom 16 FFT bands wrapped around the display horizontally, making pitch bends like vibrato wiggle these bands up and down</td></tr><tr><td><strong>Pulse</strong></td><td></td><td></td><td></td><td>A solid color pulse of light</td></tr><tr><td><strong>Rainbow</strong></td><td></td><td></td><td></td><td>A rainbow sweeps up through the canvas</td></tr><tr><td><strong>Rainbow Bloom</strong></td><td><em>Fluora only</em></td><td></td><td></td><td></td></tr><tr><td><strong>Rainbow Swirl</strong></td><td><em>Fluora only</em></td><td></td><td></td><td>A swirling rainbow </td></tr><tr><td><strong>Twinkle</strong></td><td></td><td></td><td></td><td>Individual LEDs turn on/off slowly like stars, twinkling.</td></tr><tr><td><strong>Shockwave</strong></td><td></td><td>♪</td><td></td><td>Displays constructive and destructive interference as flame-like waving patterns</td></tr><tr><td><strong>Snakes</strong></td><td><em>Fluora only</em></td><td></td><td></td><td>Snakes of light chasing and weaving through the canvas</td></tr><tr><td><strong>Solid Color</strong></td><td></td><td></td><td></td><td>A single tunable solid color</td></tr><tr><td><strong>Stem EQ</strong></td><td><em>Fluora only</em></td><td>♪</td><td></td><td></td></tr><tr><td><strong>Stem Fade</strong></td><td><em>Fluora only</em></td><td></td><td></td><td></td></tr><tr><td><strong>Sweep</strong></td><td></td><td></td><td></td><td>Light moving from bottom to top in a sweeping manner</td></tr><tr><td><strong>Waves</strong></td><td><em>Monos only</em></td><td></td><td></td><td></td></tr><tr><td><strong>Halloween Fade</strong></td><td></td><td></td><td>👻</td><td></td></tr><tr><td><strong>Halloween Twinkle</strong></td><td></td><td></td><td>👻</td><td></td></tr><tr><td><strong>Holiday Fade</strong></td><td></td><td></td><td>🎄</td><td></td></tr><tr><td><strong>Holiday Ripple</strong></td><td></td><td></td><td>🎄</td><td></td></tr><tr><td><strong>Holiday Twinkle</strong></td><td></td><td></td><td>🎄</td><td></td></tr><tr><td><strong>Star Spangled Banner</strong></td><td></td><td></td><td>🇺🇸</td><td></td></tr><tr><td><strong>Star Spangled Sparkle</strong></td><td></td><td></td><td>🇺🇸</td><td></td></tr></tbody></table>

{% hint style="info" %}
Seasonal animations have been excluded from this list.
{% endhint %}

### Animation Effects

Effects give you the ability to tune the appearance and behavior of an animation! Many animations follow similar conventions and reuse the same concepts.

{% hint style="info" %}
Some animations have unique effects that may not be listed here!
{% endhint %}

<table><thead><tr><th width="126.3984375"></th><th></th></tr></thead><tbody><tr><td><strong>Size</strong></td><td>The overall size of the animation, may differ from animation to animation, for some this could mean the width or height of the animation. </td></tr><tr><td><strong>Speed</strong></td><td>The overall speed the animation moves at</td></tr><tr><td><strong>Density</strong></td><td>Similar to size, the higher this effect, the more “dense” the animation will become</td></tr><tr><td><strong>Attack</strong></td><td>How quickly or slowly the animation might fade the lights in</td></tr><tr><td><strong>Decay</strong></td><td>How quickly or slowly the animation might fade the lights out</td></tr><tr><td><strong>Color</strong></td><td>How much color variance is in the animation - a low color effect means the animation is just the base hue, whereas a high color effect means the animation will display a wider variety of colors</td></tr><tr><td><strong>Scale</strong></td><td>Similar to density and size</td></tr><tr><td><strong>Length</strong></td><td>Similar to size</td></tr><tr><td><strong>Warmth</strong></td><td>The color temperature of the light</td></tr><tr><td><strong>Gain ♪</strong></td><td>How sensitive the microphone is to audio levels - a higher gain will result in increased sensitivity and amount of light.</td></tr></tbody></table>


# Scheduling

This page describes all the features for scheduling when to have your device to go on and off, and automatically switch to desired scenes.

## Basic Scheduling

To locate the On/Off Scheduler controls, press the <i class="fa-wrench">:wrench:</i> icon in the top right of your device's control panel on the Home Screen to navigate to the Device Settings screen. Scroll down until you see the Schedule section.

{% columns %}
{% column %}

### **Turn On**

Set the time you would like your device to turn on each day. Ensure the toggle is enable.

### **Turn Off**

Set the time you would like your device to turn off each day. Ensure the toggle is enable.
{% endcolumn %}

{% column %}

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FhXR17Uwv43QPqpLcYYQQ%2FFluora%20User%20Manual%202025%20(12).png?alt=media&amp;token=0ac19314-61c4-4581-8573-c0befc0a5679" alt=""><figcaption></figcaption></figure>
{% endcolumn %}
{% endcolumns %}

## Scene Scheduling

You can also use the scheduler found in Scene mode to schedule different scenes to come on throughout the day. Once in Scene mode, schedule a scene to turn on at a certain time by pressing the clock icon.&#x20;

You can choose up to 5 different Scenes to display on your Fluora throughout the course of the day. When using scene scheduling, to have your Fluora turn on and off at a certain time, you will still need to use the main schedule found in device settings.


# Music Reactivity

This page describes how the music reactive features work and how they can be tuned.

The **Fluora Mini** and **Fluora Floor Plant** are equipped with a microphone inside the device and can display sound reactive animations. These can really bring your lighting to life in ways that ambient animations cannot!

{% hint style="info" %}
You can identify which animations are music reactive by spotting the ♪ icon appended to it's label in the Animation List.
{% endhint %}

### Tuning a Music Reactive Animation

Since not all music will be played at the same volume and some genres of music may display differently to an animation than others, each music reactive animation has one or more controls that can be tuned to adjust it's appearance:

<table><thead><tr><th width="121.671875"></th><th></th></tr></thead><tbody><tr><td><strong>Gain</strong></td><td>How sensitive the microphone is to the audio levels of the selected animation. A higher gain will result in increased sensitivity and amount of light or activity in the animation.</td></tr><tr><td><strong>Threshold</strong></td><td>Some animations may ignore certain sounds until they reach a certain noise level. This adjusts the level at which the sound begins to affect this animation.</td></tr><tr><td></td><td></td></tr></tbody></table>

You can find several more controls on the Device Settings screen to further tune the appearance and behavior of the music reactive animations. Here you will also find:

<table><thead><tr><th width="145.40625"></th><th></th></tr></thead><tbody><tr><td><strong>Master Gain</strong></td><td>Sets the base sensitivity that will be used for an music reactive animations.</td></tr><tr><td><strong>Attack</strong></td><td>How quickly the light will react to sounds. A high attack will reproduce a quick response from the lighting. A low attack will produce a slower response.</td></tr><tr><td><strong>Decay</strong></td><td>How quickly the lighting will "fade out" to a sound. A high decay will fade out quickly after a sound. A low decay will fade out more slowly.</td></tr></tbody></table>

{% hint style="info" %}
You may want to tune these depending on the tempo of music you tend to listen to. A higher attack and decay for faster music and a lower attack and decay for slower music.
{% endhint %}


# Syncing Devices

To sync multiple Monos/Fluora, go into the settings panel of each unit you want to sync together, and toggle the switch on. Then, you will be able to control all of the synced units together in the control panel.

{% hint style="warning" %}
Devices must have matching firmware versions installed in order to be compatible with each other and syncable. If you need help checking the firmware version, [learn more here](https://wiki.fluoraplant.com/releases).
{% endhint %}

Once devices are synced, you can control their colors, animations, effects, and schedule simultaneously.&#x20;

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2Fd2UVzfVXPYvaPd3lJ7CT%2FMonos%20User%20Manual%202025%20(5).png?alt=media&amp;token=5cdbe4f2-25bf-405b-91bc-0a291fd956fa" alt=""><figcaption></figcaption></figure>

Unfortunately, this sync is not a "deep sync", and does not have the ability for an exact duplicate of the animation to be displayed on each device. The base animation, color, and effects levels will be the same.&#x20;


# Occasions

Coming soon!


# Firmware Updates

This page explains the three ways the firmware can be updated on your Fluora or Monos device.

Firmware is what runs directly on your Fluora or Monos device. It is what creates the animations, allows it to connect to the app, and turn on and off each day. \
\
We are constantly working to improve the product and release new features. This results in us needing to put new versions of the firmware onto your devices.\
\
The primary way we do this is by sending a notification to the Fluora mobile app on yor phone that an update is available, you simple just need to press "Update Now" in the app and allow the installation to occur automatically. This is call an "In-App Update". This is the default and preferred method.

### In-App Update *(Default)*

*More information here:*

{% content-ref url="/pages/1pYDv4pjiJlW8coUJHTQ" %}
[In-App](/firmware-updates/in-app)
{% endcontent-ref %}

***

{% hint style="warning" %}

#### Fallback Options

Sometimes, for whatever reason, In-App Updates may fail. In these cases, there are two fallback methods for getting the firmware update. See the **Recovery Mode** and **USB Cable** sections below.
{% endhint %}

### Recovery Mode

Recovery Mode can be used by downloading the firmware onto your phone and connecting to the devices own WiFi network.

*More information here:*

{% content-ref url="/pages/LlTKOOGK1vjMorWaFpWe" %}
[Recovery Mode](/firmware-updates/recovery-mode)
{% endcontent-ref %}

### USB Cable

A USB Cable can be used to flash the firmware directly to the device from a web page.

*More information here:*

{% content-ref url="/pages/lNGlLTCp1sAdRvAfq7si" %}
[USB Cable](/firmware-updates/usb-cable)
{% endcontent-ref %}


# Misc


# Quickstart

There are three methods for updating the firmware on your device. Each has a specific use case. Please see the descriptions below and follow the links to the appropriate instructions.

{% hint style="info" %}
We frequently deploy firmware updates to fix bugs, improve performance, and introduce new features. It is important to make sure you keep up with the latest firmware to ensure the best experince possible with your device!
{% endhint %}

### In-App *(Preferred)*

This is the default and preferred method for updating your devices firmware. Color+Light routinely deploys firmware updates to your devices that will show up in the form of a notification in the app. You can simply press "Update" and the firmware update will automatically execute.&#x20;

**Learn more:**

{% content-ref url="/pages/1pYDv4pjiJlW8coUJHTQ" %}
[In-App](/firmware-updates/in-app)
{% endcontent-ref %}

### Recovery Mode

If your device is unable to connect to the WiFi or your Mobile App is unable to see the firmware update in the app, you can perform an firmware by putting the device into Recovery Mode, allowing you to install the firmware directly from your phone over local WiFi.&#x20;

**Learn more:**

{% content-ref url="/pages/LlTKOOGK1vjMorWaFpWe" %}
[Recovery Mode](/firmware-updates/recovery-mode)
{% endcontent-ref %}

### USB Cable

If all else fails, you can plug a USB cable directly into the micro-controller of the device and flash the firmware from the web application at <https://firmware.fluoraplant.com/update>.&#x20;

**Learn more:**

{% content-ref url="/pages/lNGlLTCp1sAdRvAfq7si" %}
[USB Cable](/firmware-updates/usb-cable)
{% endcontent-ref %}

***

If you update your Fluora and are still having issues, please reach out to us at <support@fluoraplant.com>.


# In-App

This page describes the process of updating your devices firmware the default way via the mobile app.

Firmware updates are typically deployed in groups over the course of 7-10 days. Once your device has been marked eligible for a firmware update, you will see an in-app notification indicating so. If you do not yet see a firmware update for your device, you can force your device to be eligible by [manually checking for the update](https://wiki.fluoraplant.com/firmware-updates/in-app#manually-check-for-a-firmware-update).

### Executing a Firmware Update

When you see that a firmware update has become available via a notification in the Mobile App, simply press the "Update" button. The modal should then inform you that the firmware update is in progress.

{% hint style="info" %}
The device should display solid blue, indicating that the firmware update is in progress. The process can take up 10 minutes. If it is taking longer than 10 minutes, please see the "Failed Update" section below.
{% endhint %}

{% hint style="success" %}

#### **Update Successful&#x20;**<mark style="color:$success;">**(FLASHES GREEN)**</mark>

Once the firmware update has completed, the device should **FLASH GREEN** and the Mobile App should inform you the update was successful.
{% endhint %}

{% hint style="danger" %}

#### **Update Failed** <mark style="color:$danger;">(FLASHED RED)</mark>

If the firmware update was unsuccessful *(the device flashed red, never displayed solid blue, or was stuck blue for longer than 10 minutes)*, the update may have failed and you should take the following steps to try again:

1. Power cycle the device
2. Completely close out of the Mobile App and reopen it
3. Press the "Update" button again

*Please try a few times before taking additional troubleshooting steps.*
{% endhint %}

{% hint style="warning" %}
**Still not working?**

If after a few attempts, if you are still not able to get the firmware update through, please see the steps to update via [Recovery Mode](/firmware-updates/recovery-mode).
{% endhint %}

### Manually Check For A Firmware Update

You can force your device to be eligible for the firmware update by "Checking For Update" on the Device Settings screen. This will first check that a firmware update actually exists, and if it does, will then display a "Update Now" button.&#x20;


# Recovery Mode

Recovery Mode is a fallback for updating your device's firmware if you are for some reason unable to use the default in-app method.

{% hint style="warning" %}
This feature is only available on devices with firmware **v1.6.1** and newer. If you believe your firmware version is older than v1.6.1, you will need to update via a [USB Cable](/firmware-updates/usb-cable).
{% endhint %}

{% hint style="warning" %}
Putting your device into Recovery Mode will **DELETE ALL STORAGE**, including WiFi credentials. You will need to go through the [WiFi setup](/setup/wifi-setup) process again in order to reconnect your device.
{% endhint %}

By downloading the firmware onto your phone, you can then connect to a temporary WiFi network from your Fluora or Monos and directly install the firmware. Please follow the steps below.

{% stepper %}
{% step %}

### Download the Latest Firmware

To download the binaries onto your phone, press the link that matches your model:

<table data-view="cards"><thead><tr><th align="center"></th><th align="center"></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center"><a href="https://firmware.fluoraplant.com/bins/Fluora_Mini-v3.4.15.bin">Download Firmware Bin</a></td><td align="center"><strong>Fluora Mini</strong> <em>(9 leaves)</em></td><td data-object-fit="contain"><a href="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FVctglFVqvnGCVimhIcYa%2F1%20-%20Hero%20(1).jpeg?alt=media&amp;token=367ae207-0a18-4691-87b6-f3aa7046021b">1 - Hero (1).jpeg</a></td><td></td></tr><tr><td align="center"><a href="https://firmware.fluoraplant.com/bins/Fluora_Floor-v3.4.15.bin">Download Firmware Bin</a></td><td align="center"><strong>Fluora Floor</strong> <em>(17 leaves)</em></td><td data-object-fit="contain"><a href="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FbrnNNnYpXhSuAqkcPtEo%2F1%20-%20Hero.jpeg?alt=media&amp;token=04182c84-852b-4724-bc56-bcfcb79e1c7a">1 - Hero.jpeg</a></td><td></td></tr><tr><td align="center"><a href="https://firmware.fluoraplant.com/bins/Monos-v3.4.15.bin">Download Firmware Bin</a></td><td align="center"><strong>Monos</strong></td><td data-object-fit="contain"><a href="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FUBDtvoJKVmHUvn2sTTqu%2F2Z9A4394.jpg?alt=media&amp;token=26dba4fa-6417-4bf1-8119-bcaf565c0e64">2Z9A4394.jpg</a></td><td><a href="https://firmware.fluoraplant.com/releases/Monos">https://firmware.fluoraplant.com/releases/Monos</a></td></tr></tbody></table>

{% hint style="info" %}
Note: You do not need to open the `.bin` file. Just download and save it to your phone for the upcoming upload step.
{% endhint %}
{% endstep %}

{% step %}

### Put Your Device Into Recovery Mode

Locate and hold down the **Function Button** until your device <mark style="color:$danger;">**FLASHES RED**</mark> *(about 15 seconds)*&#x20;

{% hint style="warning" %}
It will first flash blue, however, **DO NOT** release the button until it begins flashes red.&#x20;
{% endhint %}

{% hint style="info" %}
Need help locating your Function Button? [More info here.](/setup/function-button)
{% endhint %}
{% endstep %}

{% step %}

### Join the “Fluora Recovery Mode” WiFi network on your phone

{% hint style="info" %}
If you do not see the WiFi network or your device is not actively <mark style="color:$danger;">**PULSING RED**</mark>, it was not successfully put into Recovery Mode and you need to repeat **STEP 2**.
{% endhint %}
{% endstep %}

{% step %}

### Locate the Firmware Upload Form

**On iOS**, the form should automatically appear in a captive portal as soon as you've connected to the WiFi network.

**On Android**, you may need to open your Web Browser and navigate to "recovery.local".
{% endstep %}

{% step %}

### Select the Firmware Bin

Press the "Select Firmware Bin" button select the firmware you just download. The firmware update should begin immediately.&#x20;

{% hint style="success" %}

#### **SUCCESS** *<mark style="color:$success;">**(FLASHES GREEN)**</mark>*

Once completed, the device will close the temporary WiFi network and your phone should automatically go back to your home WiFi network.
{% endhint %}

{% hint style="danger" %}

#### **FAILURE&#x20;***<mark style="color:$danger;">**(FLASHES RED)**</mark>*

If the the firmware update fails, you may need to power cycle the device, and start over from **STEP 2**.
{% endhint %}

{% hint style="warning" %}
**Reminder**

You will need to reconnect your device to your WiFi network. Please see [WiFi setup](/setup/wifi-setup) for instructions.
{% endhint %}
{% endstep %}
{% endstepper %}

#### &#x20;:video\_camera: [<mark style="color:blue;background-color:blue;">**Vi**</mark>](#user-content-fn-1)[^1]<mark style="color:blue;background-color:blue;">**deo: How to update Fluora via Recovery Mode**</mark>

{% embed url="<https://www.youtube.com/shorts/ejMJOqz5Fvc>" %}

[^1]:


# USB Cable

This page describes the process of updating your firmware via USB cable using the Web Flasher. This is a last resort and should only be used if In-App Update and Recovery Mode were unsuccessful.

{% hint style="warning" %}
Flashing your device will **DELETE ALL STORAGE**, including WiFi credentials. After updating firmware via this method, you will need to go through the [WiFi setup](/setup/wifi-setup) process again in order to reconnect your device.
{% endhint %}

{% hint style="warning" %}
You may need to install drivers for the USB Flasher to work, see more into [here](https://wiki.fluoraplant.com/firmware-updates/usb-cable#drivers).
{% endhint %}

## Instructions

{% stepper %}
{% step %}

### Open the Firmware Update Web Page

{% embed url="<https://firmware.fluoraplant.com/update>" %}
{% endstep %}

{% step %}

### Follow the instructions on the web page

{% endstep %}

{% step %}

### Still having trouble?

Please reach out to customer service.

{% content-ref url="/spaces/9iRMkZ6SqKEXlRZPCe9X" %}
[Broken mention](broken://spaces/9iRMkZ6SqKEXlRZPCe9X)
{% endcontent-ref %}
{% endstep %}
{% endstepper %}

{% embed url="<https://www.youtube.com/watch?v=7jjpgjaXwXY>" %}

[Please follow the more detailed instructions here.](https://firmware.fluoraplant.com/update)

## How to update Monos via USB

{% embed url="<https://www.youtube.com/watch?v=JHaZ-czVeqE>" %}

## Drivers&#x20;

If your computer is not recognizing your Fluora or Monos device, please download the relevant driver onto your computer

### Mac Driver

{% embed url="<https://firmware.fluoraplant.com/Fluora_CH340G_Driver_Installer.pkg>" %}

### Windows Driver

{% embed url="<https://firmware.fluoraplant.com/Fluora_CH340G_Driver_Installer.exe>" %}

## Access Code for Advanced Features

If you need access to the Advanced Features section of the USB Flasher, please reach out to customer service at <fluora@colorandlight.art>.

<figure><img src="https://388586330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHFRVr5mLot21XpObKolo%2Fuploads%2FvdJdcgpzQvdUcUOxmiaV%2FScreenshot%202026-07-16%20at%201.41.14%E2%80%AFPM.png?alt=media&amp;token=99b99b88-0a94-4ede-9885-84c1589d3263" alt=""><figcaption></figcaption></figure>


# Fluora Firmware

## Public Firmware Tools

* [Update](https://firmware.fluoraplant.com/update)
* [Beta](https://firmware.fluoraplant.com/beta)

## Public Links

* [Wiki](https://wiki.fluoraplant.com/)
* [Releases](https://firmware.fluoraplant.com/releases)
* [Firmware Download](https://firmware.fluoraplant.com/download)
* [Legacy Download](https://firmware.fluoraplant.com/legacy)


# Welcome

This page describes the latest firmware and how to check you are running the latest version

### Check If You Are Running Latest Firmware

To check your current firmware version, open the Mobile App and press the <i class="fa-wrench">:wrench:</i> icon for the device, this will bring up the **Device Settings** screen. You should see the firmware version listed in the table.&#x20;

{% hint style="warning" %}
If you are unable to retrieve the firmware version because your device is "offline", please try one of the following:<br>

* Visit the [Connectivity Troubleshooting page](https://wiki.fluoraplant.com/troubleshooting/networking/connectivity).
* Proactively update to the latest via [Recovery Mode](https://wiki.fluoraplant.com/firmware-updates/recovery-mode).
* Reach out to [customer service](https://wiki.fluoraplant.com/help-center) with your serial number and they can check for you.
  {% endhint %}


# Releases

This page lists the current firmware release with links to the binaries for download.

{% hint style="info" %}
If you need help updating to the latest firmware release, please see the [Firmware Update page](https://wiki.fluoraplant.com/firmware-updates/quickstart).
{% endhint %}

## Current Release *(v3.1.6)*

**Release Date:** July 10, 2026\
**Models:** Fluora Floor, Fluora Mini, Monos

### Summary:

* **Improved Reliability:** Tons of improvements to bugs and edge cases to make the experience more robust.&#x20;
* **Faster Connections:** We redesigned how Fluora handles Wi-Fi and Bluetooth. It now connects to your network in seconds and holds onto that connection much more reliably.&#x20;
* **New Animations:** Explore 5 new animations: Breeze, Shockwave, Lighthouse, EQ Pitch, and Dots EQ.
* **New Scene UI:** Easier to use UI screen for scenes, more straightforward scheduling and control.
* **Improved Scheduler:** We re-built the scheduler from the ground up. You can now select Time Zone and Day of Week.
* **Re-Vamped Audio Engine:** Audio animations should appear more crisp and have a higher resolution
* **Streamlined Experience:** Transitions between animations are now more smooth, and color resolution, especially at low brightness has been improved
* **OTA Firmware Update Improvements:** Updating your Fluora with the mobile app has been massively improved and now shows a progress bar.&#x20;
* **Seasonal Content Controls:** you can now exclude seasonal content from your animation list by toggling them in your device settings

### Details:

* **Connectivity / Bluetooth**
  * Improved BLE “Connection Failed” Reporting
  * Improvements to WiFi reconnection logic
  * WiFi now uses a faster connection method
  * Recovery Mode no longer drops you into Pairing Mode after use, it goes back to normal
* **Animations**
  * New Animation: Shockwave
    * Displays constructive and destructive interference as flame-like waving patterns
  * New Animation: EQ Pitch
    * On Monos, this uses the bottom 16 FFT bands wrapped around the display horizontally, making pitch bends like vibrato wiggle these bands up and down
  * New Animation: Lighthouse
    * Size: beam width
    * Speed: rotation speed
    * Twist: optional twist to the image
  * New Animation: Breeze&#x20;
    * Can replicate both a fluttering leaf and a candle
    * 17 "candles" on a Fluora Floor: size=0.3, speed=0.3, color=0.0, hue=orange
  * New Animation: Dots EQ
    * An audio reactive mode with constant light output, relying on motion instead of proportion to show magnitudes
  * Spotlight Animation is now called Beam
  * Improvements to LeafEQ and CubeEQ performance
  * Fixed white balance on Lamp animation
  * Mirage animation improvements
    * Is now more immediately active, does not take as much time to start up
    * Now has a \`color\` slider which can be set to 0 to force Mirage to follow your current palette instead of being randomized
    * Now has 1/3 less particles on Monos now to avoid washing out
  * Pulse maxes out 1.5x faster
  * Sweep animation Improvements
    * Added color slider
    * Larger max size
* **LED Engine**
  * Better low-brightness color resolution
  * Better animation transitions
  * Improvements to Monos welcome animation
  * Reduced many default speeds to a more tranquil value without being too static
  * Improved color rendition, smoother fades/gradients
  * Added ability to exclude seasonal content from the animation listed
* **OTA**
  * OTA updates now show a progress bar
  * Better logic around triggering the OTA using the app

### Download Firmware:

[Fluora Floor Plant (v3.1.6)](https://firmware.fluoraplant.com/releases/Fluora_Floor)\
[Fluora Mini (v3.1.6)](https://firmware.fluoraplant.com/releases/Fluora_Mini)\
[Monos (v3.1.6)](https://firmware.fluoraplant.com/releases/Monos)

***

### <mark style="color:$info;">Upcoming Release</mark> <mark style="color:$info;"></mark>*<mark style="color:$info;">(3.2.x)</mark>*

> **Will Include:**&#x20;
>
> * Coming soon


# Changelog

Coming soon!


# Troubleshooting

If you are having problems with your device, please start here.

{% hint style="warning" %}
**Please make sure before troubleshooting that you have the latest firmware!**&#x20;

Need help with this? [Learn more here.](https://wiki.fluoraplant.com/releases)
{% endhint %}

{% hint style="info" %}
If you need to order a replacement part, [you can do so here](https://fluoraplant.com/collections/replacement-parts).
{% endhint %}

#### If you have updated your Device Firmware and Mobile app to the latest versions, and are still having issues, you can learn more about the issue and how to troubleshoot it below.

<table data-view="cards"><thead><tr><th></th><th></th><th data-type="content-ref"></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><strong>WiFi Setup</strong></td><td>Issues with BLE Pairing, entering WiFi credentials and getting your device connected to your local network.</td><td><a href="/troubleshooting/networking/wifi-setup">WiFi Setup</a></td><td></td></tr><tr><td><strong>Connectivity</strong></td><td>Issues with your device being available on the Home Screen to be controlled.</td><td><a href="/troubleshooting/networking/connectivity">Connectivity</a></td><td></td></tr><tr><td><strong>Firmware Update</strong></td><td>Issues with updates being available or problems with the update being successful.</td><td><a href="/troubleshooting/mobile-app/firmware-update">Firmware Update</a></td><td></td></tr><tr><td><strong>Glitching LEDs</strong></td><td>Flickering or malfunctioning LEDs due to bad connections or other electrical issues.</td><td><a href="/troubleshooting/electrical/flickering-or-off-leds">Flickering or Off LEDs</a></td><td></td></tr><tr><td><strong>Won't Turn On</strong></td><td>The device won't power on and/or LEDs not illumunating at all.</td><td><a href="/troubleshooting/electrical/wont-turn-on">Won't Turn On</a></td><td></td></tr><tr><td><strong>FAQ</strong></td><td>List of questions with quick answers.</td><td><a href="/troubleshooting/misc/faq">FAQ</a></td><td></td></tr><tr><td><strong>Monos Jumper Cable Installation Instructions</strong></td><td>Instructions and video walk-through for how to install the Monos Jumper cable on device to fix the motion sensor issue.</td><td><a href="/troubleshooting/misc/monos-jumper-cable-installation">Monos Jumper Cable Installation</a></td><td></td></tr></tbody></table>


# WiFi Setup

### 1. My "Discover Devices" button is not working

If your app is not discovering your Device via Bluetooth:

1\. Confirm your app is updated to the latest version.

2\. Ensure the bluetooth is enabled on your phone.

3\. Put your Device in Pairing Mode (hold the function button down for 6 seconds until you see the device flash blue). <br>

Then, open the app and press discover.<br>

If you still don't see the Device show up in your mobile app on the "Add Device" screen: <br>

1. Go into your phone's bluetooth settings
2. Find your Fluora Device on the list of connected devices and press "forget device"
3. Power cycle your Device (unplug and replug into wall)
4. Put Device back into pairing mode (hold down button inside pot for 6 seconds until device is flashing blue) then try pressing discover in app to connect again. <br>

If you are still having issues after this, please update your device firmware via Recovery Mode. Find instructions at the top of this page.

If you have issues updating the firmware on your device with the app, you can use the new “Recovery Mode” to update it directly. [Please visit the Firmware Updates page to do that.](/troubleshooting/mobile-app/firmware-update)

{% hint style="info" %}
If you have updated your device to the latest firmware version, and still cannot discover it, please try using an iPad or another phone device in order to discover your Fluora via Bluetooth. <br>

Once you discover the device, you can put it online, and your original phone should be able to see and control the device.
{% endhint %}

### 2. Can't Connect Device to WiFi

#### Please watch the WiFI commissioning Video below.

{% embed url="<https://youtube.com/shorts/bOZSSVtSyWk?feature=share>" %}

Next, ensure you have updated your Device firmware, and mobile app to the latest public version [via instructions here](https://firmware.fluoraplant.com/releases).

If you are having issues connecting your Device to WiFi, please confirm that you have properly put in your WiFi network information and hit the connect button. The device should flash green 3 times when it successfully connects.

**Please note:**

{% hint style="warning" %}
Devices are only compatible with 2.4 GHz WiFi networks
{% endhint %}

{% hint style="info" %}
Confirm your mobile device is on the **EXACT** same WiFi network as the device *(correct GHz as well)*.
{% endhint %}

{% hint style="info" %}
If you have a VPN, unique security settings or Firewalls on your network or router, or are attempting to setup your device in a commercial space, or workplace, this may cause connectivity issues.
{% endhint %}

* Confirm the WiFi network and password are EXACTLY right - this is case sensitive. Please note the WiFi network name is typed into the second slot, and the password is into the 3rd slot.
* If your Device is more than 25 feet away from your router, or there are walls between your Device and your router, try moving your Device closer to your router and going through the WiFi commissioning process again.

**WiFi Apostrophe and Quote Issue:**

* Some customers with quotes or apostrophes may be having some trouble connecting their device to their WiFi. The reason is in the difference between "straight" quotes (', ") and "curly" quotes (′, ″). They are technically different characters and if your WiFi network name or password uses one, you need to make sure you are typing in the correct one to match.
* Since different devices might use one or the other by default, it's possible when you are typing that the incorrect one is being used.
* To ensure your WiFi network name and password are exactly right when typing in a quote mark or apostrophe, please hold down the quote key on your phone keyboard until all the quote options come up. Then be sure to select the correct one.
* Please see the video below on how to do this. If you have an apostrophe and/or quotation mark in your WiFi network name or password and have been unable to connect your Device, please try again with this tip, and let us know if this fixes your issue, and you are able to connect. Please also let us know if this does not work for you.

![](https://3502592311-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcXzTZhJmLW1wVB78IQ18%2Fuploads%2Fe2TKyHamCNbL7vKQjXYh%2Funknown.jpeg?alt=media\&token=62ebd603-a5e6-4486-8676-0f9d8b431b45)

If you have confirmed above, please try resetting your phone's Bluetooth and going through the WiFi commissioning steps again.

1\. Go into your Bluetooth settings of your phone, and forget all Fluora devices

2\. Power cycle any Fluora devices you have (unplug and replug into wall)

3\. Put your device in **PAIRING MODE** by holding down the function button for 6 seconds until the device flashes blue

4\. Go into the app and press "Discover Devices"

5\. Put in your WiFi credentials

6\. After the device flashes green and says connected, please wait up to 30 seconds for it to show up in the app.

7\. If you still see your devices offline, try closing out of your Fluora Mobile App completely, and re-open it, and waiting for 30 seconds for it to connect.&#x20;

You can do this anytime after your device has been online and you open the app and the app can't find the device.&#x20;

Here's how to close an app on your phone:

* [iPhone](https://www.youtube.com/shorts/A4viAkQQ1vk)
* [Android](https://www.youtube.com/watch?v=IYI5zZA_Enc)

### Network Not Found

You will get a network not found error if your WiFi name is incorrectly typed in. Please double check you have entered the correct network name in and try the WiFi commissioning process again.

### Connection Failed

You will get a Connected Failed error if your password is incorrectly typed in, or if you are trying to connect to a 5 GHz WiFi network. Please double check you have entered the correct WiFi password, and that you are connecting to a 2.4 GHz WiFi network and try the WiFi commissioning process again.

\
If you are still having issues after going through this page, email us directly at <support@fluoraplant.com>


# Connectivity

There are various issues that can happen with the connectivity of a Fluora device.  If you are having issues, please first check if your Device Firmware and Fluora Mobile app are updated to the latest version on the [Firmware Updates page](/troubleshooting/mobile-app/firmware-update).&#x20;

If you are updated to the latest version and are still having issues, see below.

## Device Says "Offline" on home screen, or Device is connected to my WiFi, but I can’t see it in the app

1. Please confirm your phone is connected to the exact same WiFi as your Device.
2. Please power cycle your Device (unplug and replug into the wall) and then try closing out of your Fluora app completely, and re-open it, and wait for 30 seconds for it to connect. You can do this anytime after your Device has been online and you open the app and the app can't find the Device. Here's how to close an app on your phone:
   1. [iPhone](https://www.youtube.com/shorts/A4viAkQQ1vk)
   2. [Android](https://www.youtube.com/watch?v=IYI5zZA_Enc)
3. Ensure the right permissions are enabled on your Phone

**If you are using an iPhone:**

* Confirm Local Network Permissions is present and enabled in the iOS settings app under Device. Confirm all other permissions are enabled (green checked)

**If you are using an Android:**

* Hold down on the Device App Icon, a toolbar should appear
* Press "App Info"
* Navigate into "Permissions"
* Check to see if there are any permissions listed under "DENIED"
* If there are, please allow all of them

4. Try going through the WiFi commissioning Steps again:

1\. Go into your Bluetooth settings of your phone, and forget all Fluora devices

2\. Power cycle any Fluora devices you have (unplug and replug into wall)

3\. Put your device in pairing mode by holding down the function button for 6 seconds until the device flashes blue

4\. Go into the app and press "discover devices"

5\. Put in your WiFi credentials

6\. After the device flashes green and says connected, please wait up to 30 seconds for it to show up in the app

7\. If you still see your devices offline, try closing out of your Fluora app completely, and re-open it, and waiting for 30 seconds for it to connect.&#x20;

You can do this anytime after your Fluora has been online and you open the app and the app can't find the Fluora.&#x20;

Here's how to close an app on your phone:

* [iPhone](https://www.youtube.com/shorts/A4viAkQQ1vk)
* [Android](https://www.youtube.com/watch?v=IYI5zZA_Enc)

\
If you are still having issues after going through this page, email us directly at <support@fluoraplant.com>

Please note: the overall usability and connectivity of our products is still a top priority, and although this release marks a big step forward, there is still more work to be done to improve our systems. Please understand our team is small, the technology we are building is complex for a team of our size, and these improvements will take time.

We would like you to know we are focused on making the product experience seamless for as many people as possible, and we appreciate your patience as we work towards this goal.


# Model Type Mismatch

The firmware has the wrong firmware installed that does not match the model

Please reach out to <fluora@colorandlight.art> for assistance!


# Permissions

This page describes the permissions required for the Fluora Mobile App in order for it to perform it's basic functions.

Coming soon!


# Firmware Update

[Visit the Firmware Update page on the Home Screen](https://wiki.fluoraplant.com/mobile-app/firmware-updates)


# Crashing

## Mobile App Crashes

If your Fluora Mobile App crashes, please try Power Cycling your device (unplug it from the wall, wait 5 seconds, then plug it back in), and then completely closing out of your Fluora Mobile app, and opening it back up.

Here's how to close an app on your phone:

* [iPhone](https://www.youtube.com/shorts/A4viAkQQ1vk)
* [Android](https://www.youtube.com/watch?v=IYI5zZA_Enc)

If this is happening when you press "Discover Devices":&#x20;

This crash could be happening because the Device does not have the right permissions on your phone.

You can manually fix this problem by following the steps below. We have also attached a[ video of someone doing this here](https://vimeo.com/858044634?share=copy).

If your app continues to crash, please take a screenshot of the crash, and email us at <support@fluoraplant.com> for more help.

## Device Crashes

If your Fluora Device crashes, it may reset all of your saved settings, including the Scheduler, and your saved Scene and Manual animation settings. If you set a schedule, and Fluora keeps not following the schedule, there is a chance it could be because the device is crashing. Please reach out to us to get help with this at <support@fluoraplant.com>


# Flickering or Off LEDs

## **Understanding the Issue**

LEDs need two things to work properly, power, and data. If either of these are compromised, you may see the problem visually occur either by the LEDs Flickering, or "Glitching", or LEDs not turning on altogether.

Fluora products are wired "in series". For Fluora, this means the power and data signal comes from the pot, up each single stem, and from leaf to leaf going from the ground up.

It is very likely an issue is with a single stem or a single leaf, and the problem area affects every leaf above it. This means if a lower leaf has an issue, all leaves above it will also have an issue. The challenge is diagnosing whether the problem is with the leaf itself or the stem slot where the leaf plugs in.

## Fluora Mini

First, try grabbing each stem right where it comes out of the pot, pressing it down into the pot, and rotating it. This should fully engage each stem into the connector. Watch the [stem installation video](https://vimeo.com/858256243?share=copy) below.

{% embed url="<https://vimeo.com/858256243>" %}

**Isolating the Problem**

To determine whether the issue is with a stem or a leaf, follow these steps:

1. Remove all leaves from the problem stem (including the good ones) and set them aside.
2. Take fully working leaves from another stem and plug them into the stem that was showing problems.
3. If the same problem stem continues to exhibit issues (like flickering), this means the problem is with the STEM, not the leaves.
4. If the stem now works fine with the replacement leaves, take the original leaves you set aside and individually test each leaf by plugging it into the top slot of the stem one by one. ***Please note***, for a leaf to work all leaf slots underneath the top slot should be filled.
5. If one of these leaves still exhibits the issue, this confirms the problem is with a LEAF, not the stem.

When taking a stem out of the pot, please be gentle and pull from the very bottom of where it comes out of the pot. If you confirm the stem is bad, let us know and we can ship you a new one. For additional help with leaf issues, please take a look at the [troubleshooting video](https://vimeo.com/865758737?share=copy) below to ensure each leaf is fully plugged into the stem.

{% embed url="<https://vimeo.com/865758737?share=copy>" %}

## Fluora Floor Plant

\
Make sure that your stems are plugged into the right slots in the frame. Specifically, the A stem should match up with the "A" slot, and the C stem should match with the C slot. If those 4 leaf stems are in the wrong place, the top leaves won't light up.After that, please watch the [troubleshooting video and plugging in leaves video](https://fluoraplant.com/pages/setup-instructions) below. Go from bottom to top of the stem that is not fully lighting up, and fully push in the leaves to engage them into the stem with 2 hands.<br>

{% embed url="<https://vimeo.com/681668830>" %}

**Isolating the Problem**&#x20;

To determine whether the issue is with a stem or a leaf, follow these steps:

1. Remove all leaves from the problem stem (including the good ones) and set them aside.
2. Take fully working leaves from another stem and plug them into the stem that was showing problems.
3. If the same problem stem continues to exhibit issues (like flickering), this means the problem is with the STEM, not the leaves.
4. If the stem now works fine with the replacement leaves, take the original leaves you set aside and individually test each leaf by plugging it into the top slot of the stem one by one. ***Please note***, for a leaf to work all leaf slots underneath the top slot should be filled.
5. If one of these leaves still exhibits the issue, this confirms the problem is with a LEAF, not the stem.

If you go through these instructions and are still having issues, please send us a 5 second video of your device, and we will confirm the issue and can help ship you the appropriate replacement part.

## Monos

If you see Monos LEDs flickering, it may be because one of the LED boards are damaged. Send us a video of the flickering and we will confirm the issue and can help ship you the appropriate replacement part.


# Won't Turn On

If your Fluora Device does not turn on altogether, please see below.

## Fluora Mini

1. Confirm your Fluora is plugged into a working AC Power Wall outlet
2. Confirm you've setup your Fluora according to the [setup instructions](broken://spaces/grhZk26koEpc44njns4e).
3. Confirm your stems are properly plugged in. [Watch the video ](https://vimeo.com/858256243?share=copy\&fl=cl\&fe=ci)below.

{% embed url="<https://vimeo.com/858256243?fe=ci&fl=cl&share=copy>" %}

1. Press and hold the function button inside the Fluora Pot for 2 seconds
2. Look inside your Fluora pot from the top down. You should see a dim red light through the clear plastic piece in the center of the pot. If you don’t see a red light, please reach out to support.&#x20;
3. If you do see a red light, and have confirmed you've plugged in your stems according to the video, it is likely you have a rare power supply issue.
4. If you are still having problems, please reach out to us directly at <support@fluoraplant.com>. If the issue is confirmed, we'll have you return just your Fluora Pot, and ship you a brand new, tested one.

## Fluora Floor Plant

* Confirm your Fluora is plugged into a working AC Power Wall outlet
* Confirm you've setup your Fluora according to the [setup instructions](broken://spaces/m1uJFLfcEBfzDcjZvYHD).
* Confirm your stems are properly plugged in. [Watch the video here](https://fluoraplant.com/pages/setup-instructions).
* Press and hold the function button inside the Fluora Pot for 2 seconds
* Look inside your Fluora pot from the top down. You should see a dim red light through the clear plastic piece in the center of the pot. If you don’t see a red light, please reach out to support.&#x20;
* If you do see a red light, and have confirmed you've plugged in your stems according to the video, it is likely you have a rare power supply issue.
* If you are still having problems, please reach out to us directly at <support@fluoraplant.com>. If the issue is confirmed, we'll have you return just your Fluora Pot, and ship you a brand new, tested one.

## Monos

1. Ensure the power supply is plugged into a working wall outlet&#x20;
2. Ensure the power cable is fully plugged into the Device.
3. Tap the top of the Monos device to activate the IR sensor to turn the Monos on
4. Squeeze the function button for 2 seconds to power on the device. Learn how to press the Monos Function button below.

{% embed url="<https://youtube.com/shorts/dkFMEWQRejE?feature=share>" %}


# FAQ

Answers to commonly asked questions.

### A. My scheduler is not working:

Update to the most recent version of the mobile app and firmware. See instructions at the top of the page.

### B. My "Discover Devices" button is not working

If your app is not discovering your device via Bluetooth:

1. Confirm your app is updated to the latest version.
2. Ensure the bluetooth is enabled on your phone.&#x20;
3. Put your Device in Pairing Mode (hold the function button down for 6 seconds until you see the device flash blue).&#x20;

Then, open the app and press discover.

If you still don't see the device show up in your mobile app on the "Add Device" screen:&#x20;

1. Go into your phone's bluetooth settings
2. Find your device and press "Forget Device"
3. Power cycle your device (unplug and replug into wall)
4. Put device back into **PAIRING MODE** *(hold down button inside pot for 6 seconds until device is flashing blue)* then try pressing "Discover Devices" in app to connect again.&#x20;

If you are still having issues after this, please update your Device firmware via [Recovery Mode here](/troubleshooting/mobile-app/firmware-update).&#x20;

### C. Can't Find or Press the Function Button

#### Fluora Floor Plant or Fluora Mini

The function button is hidden inside the Fluora Pot, above the Fluora Logo. Please see the diagram below.

<figure><img src="https://3502592311-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcXzTZhJmLW1wVB78IQ18%2Fuploads%2FS2bwTJhSOaRFs6b5EmTg%2FScreenshot%202025-12-20%20at%2010.12.49%E2%80%AFAM.png?alt=media&amp;token=a89bde65-bd89-4019-8844-e5aa372000bb" alt=""><figcaption></figcaption></figure>

#### Monos

Please see the diagrams below on how to find and activate the function button by squeezing the device and applying pressure where the button is located at the base of the Device. Watch the video below if you are still having issues.

#### ![](https://3502592311-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcXzTZhJmLW1wVB78IQ18%2Fuploads%2FazzEgLBGNEfzH27XBGFW%2Funknown.png?alt=media\&token=8b6a19ae-8803-47b7-94ab-3f3b782416af)![](https://3502592311-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FcXzTZhJmLW1wVB78IQ18%2Fuploads%2Fx6EW2ZyJv2UJX4z9c3oN%2Funknown.png?alt=media\&token=33065b35-e5ae-457a-8434-9db69af6ea8f)

{% embed url="<https://youtube.com/shorts/dkFMEWQRejE?feature=share>" %}

### D. My Audio Reactive Animations are not working<br>

Please try power cycling your device (unplug from the wall, wait 5 seconds, then plug back in).

Next, select a music reactive animation from the animation list, and turn the "gain" effect all the way up. Ensure music is playing in your room louder than a normal talking voice level.

If you are still having issues: it may because your Firmware Revision version has been switched to the wrong microphone type for your device. Reach out to us at <support@fluoraplant.com> for help fixing this.

### E. Why Hasn't My Order Shipped?

\
We are a small company, and depending on order volumes, it may take us up to a week or two to ship out an outstanding order. Once an order ships, you will receive an email with tracking information. If it has been more than 10 days since your order, and you have still not received an email with tracking information, please reach out to us at <support@fluoraplant.com>

### F. My stems or leaves are not turning on, or are flickering:

[See Flickering or Off LEDs page](/troubleshooting/electrical/flickering-or-off-leds)

### G.  My Fluora Firmware Won't Update

See [Firmware Update page](/troubleshooting/mobile-app/firmware-update)

### H. Can't Connect Device to WiFi

[See WiFi page](/troubleshooting/networking/wifi-setup)

### I. Device Says "Offline" on home screen, or Device is connected to my WiFi, but I can’t see it in the app

[See Connectivity Page](/troubleshooting/networking/connectivity)

### J. I can't press the Monos function button

Watch the video below.

{% embed url="<https://youtube.com/shorts/dkFMEWQRejE?feature=share>" %}

### K. My Monos is Flashing Red and I can't make it stop

Watch the video below.

{% embed url="<https://youtube.com/shorts/-KE1xRZMYIE?feature=share>" %}

### L. How do I take the Monos shade off or put it back on

Watch the video below.

{% embed url="<https://youtube.com/shorts/-KE1xRZMYIE?feature=share>" %}

### M. I can't use the Wave gesture, or the Motion Sensor to turn Monos on or off

{% embed url="<https://youtube.com/shorts/Q7RdMO3yVho?feature=share>" %}


# Monos Jumper Cable Installation

Instructions on how to install the Monos jumper cable to fix the motion sensor.

{% embed url="<https://youtu.be/Ov5xKMgJlb4?si=tPKsmL-1pHGPWm7e>" %}

**Few things to note:**

1. The cable is very small and will come in an envelope. the cable is located inside a paper stabled together inside the envelope.
2. Monos device should be **unplugged** when replacing the jumper cable.
3. After adding the jumper cable, turn on the motion sensor in the Fluora mobile app for it to work.&#x20;

If you run into any issues or have any questions, please email us at <support@fluoraplant.com>

<br>


# Replacement Parts

[Order replacement parts for your Fluora here.](https://fluoraplant.com/collections/replacement-parts)


# Help Center

If you are having issues with your Fluora Device, please go to [Troubleshooting](https://wiki.fluoraplant.com/troubleshooting/). If you have gone through troubleshooting and continue to have issues, contact support via the button below.

<p align="center"><a href="https://gitbook.com/" class="button primary">Ask AI Bot</a> <a href="mailto:support@fluoraplant.com" class="button secondary">Contact support</a></p>


# Welcome

Coming soon!


# v3.4.15 Beta Release

Instructions for getting setup with the new beta release and how to test

### 👋 Welcome!

Thank you for helping us test the newest PixelAir firmware and Mobile App. This release introduces a few brand-new tools designed to make beta testing easier — better diagnostics, a direct line to our team, and a fast way to report anything that looks off.&#x20;

Please read the quick intro below before you start testing!

### 🔐 User Login

First: create an account. Press the ⚙️ icon in the top right of the Home Screen to navigate to the Settings page, locate the Account section and press Create Account.

<figure><img src="https://2813259749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1kyClkguDSgopEMcl987%2Fuploads%2F2qP4eLSQWzpVUlXNMP2z%2FIMG_4891.jpg?alt=media&amp;token=40701d3e-ac5c-4b53-9ea6-bdd232e797ee" alt="" width="188"><figcaption></figcaption></figure>

<figure><img src="https://2813259749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1kyClkguDSgopEMcl987%2Fuploads%2F5TMiHO3SCmoRPIFOOEnG%2FIMG_4910.jpg?alt=media&amp;token=944e58a1-f35d-4974-872b-306decd596d0" alt="" width="188"><figcaption></figcaption></figure>

Why we're introducing it:

* Better diagnostics. When you're logged in, your device logs are tied to your account, so when you report an issue we can find exactly what happened — dramatically faster troubleshooting.
* Required for what's coming. Several upcoming features will need a logged-in account, so this is the first step in that foundation.
* It powers the beta tools below. In-app chat is only available while you're logged in.

Turning it on takes a few seconds and you can toggle it off anytime.

### 📇 Register Your Devices

Once you're logged in, please register each of your devices to your account. Registering links a device's logs and settings to you, so our team can diagnose issues quickly and your devices are ready for upcoming account-based features.

<figure><img src="https://2813259749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1kyClkguDSgopEMcl987%2Fuploads%2FLW1iRhS0G5fFp80R7ofg%2FIMG_4898.jpg?alt=media&amp;token=8749d20f-cc03-4d35-9bb2-d1e411f7add2" alt="" width="188"><figcaption></figcaption></figure>

Do this for every device you own:

1. Make sure you're signed in.
2. From your device list on the Home Screen, press the 🔧 icon to navigate to the Device Settings screen.
3. Scroll down to the Account section.
4. Tap "Register device to my account."
5. You'll see a confirmation that the device is now registered to your account.

Repeat these steps for each of your devices. If a device is already linked, the Account section will show "This device is registered to your account."

{% hint style="info" %}
Registering devices requires being logged in. If you don't see it, head to **Settings** and create an account or log in.
{% endhint %}

### 💬 In-App Chat

Have a question or a piece of feedback? Use the new in-app chat to talk to us directly — no email, no forum, no waiting. It's the fastest way to ask "is this normal?" or share what you love *(and what you don't)*.

<figure><img src="https://2813259749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1kyClkguDSgopEMcl987%2Fuploads%2F9pblmIISg1QKg1U7PrOw%2FIMG_4907.png?alt=media&amp;token=800e21e3-0dfd-441d-ab4c-3ce753d64347" alt="" width="188"><figcaption></figcaption></figure>

<figure><img src="https://2813259749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1kyClkguDSgopEMcl987%2Fuploads%2FsnBqqkMeuYQZn5J29D29%2FIMG_4899.jpg?alt=media&amp;token=34d371a4-6c1f-4ec9-92a9-3b45e653a42a" alt="" width="188"><figcaption></figcaption></figure>

{% hint style="info" %}
The chat feature requires being logged in. If you don't see it, head to **Settings** and create an account or log in.
{% endhint %}

### 🐞 Report a Bug

Found something broken or strange? Use Report a Bug to send it straight to our team. You can:

* Describe what happened in your own words, and
* Attach photos so we can see exactly what you're seeing.

<figure><img src="https://2813259749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1kyClkguDSgopEMcl987%2Fuploads%2FVz6bkV7mkoEJgoTPza3U%2FIMG_4907%202.png?alt=media&amp;token=974c296c-6505-4586-a69d-9d61ea4c539a" alt="" width="188"><figcaption></figcaption></figure>

<figure><img src="https://2813259749-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1kyClkguDSgopEMcl987%2Fuploads%2FpfimRoPwL8Wu81nn4LgB%2FIMG_4900.jpg?alt=media&amp;token=22681419-abe4-474b-bbc6-4a51e31f10ba" alt="" width="188"><figcaption></figcaption></figure>

The more detail *(and pictures)* you include, the faster we can fix it. Bug reports are one of the most valuable things you can send us during the beta.

{% hint style="warning" %}
Responses in the chat may not be immediate. Please allow up to 24 hours for a response.
{% endhint %}

> ***Questions?** Once you're logged in, just open the in-app chat and say hi. Happy testing! 💚*


# How to Leave Beta

This page describe how to no longer receive Beta firmware updates and Mobile App versions

### Notify Customer Service

Please email <support@fluoraplant.com> asking to have your devices removed from the Beta program. You will need to provide each devices 6-digit serial number.

### Leave the Mobile App Testing Groups

#### iOS

Coming soon!

#### Android

Coming soon!


# Privacy Policy

**Last updated:** July 30, 2026\
**Company:** Color and Light Inc. (“Fluora,” “we,” “us,” or “our”)\
**Contact:** <support@fluoraplant.com>\
**Address:** Color and Light Inc., 201 Athol Avenue, #401, Oakland, CA 94606, United States

This Privacy Policy describes how we collect, use, and share information when you use the Fluora mobile app, visit fluoraplant.com, or use related Fluora services (including our firmware and account systems).

***

### 1. Fluora Mobile App

#### Permissions used to set up your device

The Fluora Mobile App may request:

* **Location (or local network) access** — used only to help commission your Fluora device onto your Wi‑Fi network (for example, discovering nearby networks or satisfying OS requirements for Wi‑Fi/Bluetooth setup). We do not use this permission to track your physical location for advertising.
* **Bluetooth / BLE** — used to assist connecting your Fluora device to your Wi‑Fi network during setup.
* **Microphone** (if enabled for optional features) — used for on-device or in-app voice features you choose to use. Device audio visualization on the Fluora hardware itself is processed locally on the device and is not uploaded as a recording for advertising.

These permissions are for product functionality. You can deny or revoke them in your device settings; some setup or features may not work without them.

#### Fluora account (sign-in / registration)

You may create or sign in to a Fluora account in the app using:

* **Email and password**, or
* **Google Sign-In**

If you create an account or sign in, we collect and store account information such as:

* Email address
* Name (first and last)
* Authentication credentials (passwords are stored hashed; we do not store your Google password)
* Account role / program flags (for example, whether you are enrolled in a beta program)
* Approximate account activity related to sign-in (for security and support)

**Purpose:** to provide your account, sync account-related features (such as beta enrollment), secure access, provide customer support, and operate the service.

**Google Sign-In:** If you choose “Continue with Google,” Google authenticates you and shares with us basic profile information needed to create or link your Fluora account (typically email, name, and a Google account identifier). Google’s use of your data is governed by Google’s privacy policy.

You can sign out in the app. To request account deletion or correction, contact us at <support@fluoraplant.com>.

#### Device identifiers and anonymous / aggregated metrics

To operate, improve, and debug the app and connected products, we may collect:

* **Device / installation identifiers** generated on your phone (for example, a device-unique ID used for support and diagnostics). These are not your name or email by themselves.
* **App and device technical data**, such as app version, OS/platform, crash logs, performance timings, and feature usage diagnostics.
* **Product/device metadata** you connect in the app (for example, device serial, model, firmware version, and connection state) when needed for syncing, updates, support, or diagnostics.

We use tools such as **Sentry** for crash reporting, performance monitoring, and related diagnostics. Where feasible, we treat diagnostic metrics as **anonymous or pseudonymous** (not used to advertise to you). If you are signed in or submit a bug report, diagnostics may be linked to your account or the device ID you share so we can help you.

**We do not sell your personal information.**

#### Optional beta program

If you join a Fluora beta program, we may associate your account with beta eligibility and use that to provide pre-release app or firmware experiences and related communications/support.

***

### 2. Fluora devices and our servers

Fluora devices may communicate with Fluora-operated servers (for example, for firmware update checks, device verification, or cloud-assisted features you use). That communication can include technical information such as device serial, model, firmware version, and update-related status.

On-device microphone audio used for light visualization is processed locally on the device hardware and is not recorded or uploaded by Fluora for advertising.

***

### 3. Visiting fluoraplant.com (online store)

When you visit or purchase from fluoraplant.com, we collect information needed to run the store, process orders, and support you. Our online store is powered by **Shopify**.

#### Information we collect on the Site

**Device / browsing information**\
Examples: browser type, IP address, time zone, cookie identifiers, pages viewed, and how you interact with the Site.\
Purpose: operate the Site, security, and analytics to improve the Site.\
Source: collected automatically via cookies, pixels, and similar technologies.\
Shared with: Shopify and analytics providers (such as Google Analytics), as applicable.

**Order information**\
Examples: name, billing/shipping address, payment details (processed by our payment providers), email, phone number.\
Purpose: fulfill orders, process payment, shipping, invoices/confirmations, fraud prevention, and customer communication.\
Source: collected from you.\
Shared with: Shopify and fulfillment/payment processors as needed to complete your order.

**Customer support information**\
Examples: name, email, phone number, and the contents of your support request.\
Purpose: provide support.

#### Cookies and advertising on the Site

We use cookies and similar technologies for store functionality, analytics, and (where enabled) marketing. You can control cookies through your browser settings. Blocking cookies may limit Site functionality.

We may use analytics and advertising partners (for example, Google). You can learn about Google’s practices and opt-outs via Google’s privacy resources and industry opt-out tools such as the Digital Advertising Alliance.

Because there is no consistent industry standard for “Do Not Track” browser signals, we do not change our practices solely based on those signals.

***

### 4. How we use information

We use information to:

* Provide, maintain, and improve Fluora products and services
* Create and manage accounts and authentication
* Commission and connect devices, deliver firmware updates, and support device features
* Measure reliability and performance (including anonymous/aggregated metrics)
* Diagnose crashes and bugs
* Provide customer support
* Process orders and operate our website/store
* Detect fraud, abuse, and security issues
* Comply with law and enforce our terms
* Communicate with you about your account, orders, or product updates (including beta, where applicable)

***

### 5. How we share information

We share information with service providers who help us operate Fluora, such as:

* Cloud hosting and infrastructure
* Authentication providers (for example, Google, if you use Google Sign-In)
* Error/performance monitoring (for example, Sentry)
* Ecommerce and payments (Shopify and its processors)
* Analytics providers for the website

We may also disclose information if required by law, to protect rights and safety, or in connection with a corporate transaction (merger, acquisition, etc.).

We do **not** sell personal information.

If you connect Fluora to third-party services (for example, voice assistants), those services have their own privacy policies, and we only share what is needed after you authorize the connection.

***

### 6. Retention

We retain account, order, device, and support information for as long as needed to provide the service, meet legal/accounting requirements, resolve disputes, and enforce our agreements. Diagnostic logs may be retained for a shorter operational period. You may request deletion of your account information subject to legal retention needs.

***

### 7. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.

***

### 8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to / restrict certain processing. To exercise these rights, email <support@fluoraplant.com>.

You can:

* Sign out of the app
* Revoke OS permissions in device settings
* Delete the app
* Request account deletion
* Opt out of certain website analytics/advertising via the links/tools described above

If you are not satisfied with our response, you may contact your local data protection authority.

***

### 9. Children’s privacy

Fluora products and services are not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children.

***

### 10. International users

We are based in the United States. If you use Fluora from another country, your information may be processed in the United States and other countries where we or our providers operate.

***

### 11. Changes

We may update this Privacy Policy from time to time. We will change the “Last updated” date above and, when appropriate, provide additional notice in the app or on our website.

***

### 12. Contact

Color and Light Inc.\
201 Athol Avenue, #401\
Oakland, CA 94606\
United States\
Email: <support@fluoraplant.com>


# Terms Of Service

## Overview

This website is operated by Color and Light Inc.. Throughout the site, the terms “we”, “us” and “our” refer to Color and Light Inc.. Color and Light Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

## Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

## Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

## Section 3 - Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

## Section 4 - Modifictions to the Terms and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

## Section 5 - Products or Services

Certain products or services may be available exclusively online through the website, or offered to be purchased as pre-order items. These products or services may have limited quantities and, if offered as pre-order items, will be charged upon placement of order during website checkout, and shipped as soon as physical products are available to our fulfillment department. We make every attempt to ship pre-order items within 60 days from the posted delivery date on the website. Products are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

## Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our [Returns Policy](/terms-of-service).

## Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

## Section 8 - Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

## Section 9 - User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

## Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our [Privacy Policy](https://wiki.fluoraplant.com/privacy-policy/).

## Section 11 - Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

## Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

## Section 13 - Disclaimer of Warranties; Limitation of Liability&#x20;

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Color and Light Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

## Section 14 - Indemnification&#x20;

You agree to indemnify, defend and hold harmless Color and Light Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

## Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

## Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

## Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

## Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 6600 Silacci Way Gilroy California US 95020.

## Section 19 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

## Section 20 - Refund Policy

By agreeing to the terms of service, you agree to the terms in our [Refunds & Warranties](https://wiki.fluoraplant.com/refunds-and-warranty/)[.](https://wiki.fluoraplant.com/refunds-and-warranty/)

## Section 21 - Contact Information

Questions about the Terms of Service should be sent to us at <fluora@colorandlight.art>.


# International Shipping & Policy Overview

Please review our international order policies prior to placing your order if you reside outside of the United States.

#### Customs & Import Duties

* Customer Responsibility: All orders shipped internationally may be subject to local import duties, taxes, and customs clearance fees upon arrival in your destination country. These additional charges are the sole responsibility of the customer.

#### Returns & Exchanges

* Final Sale: Orders shipped outside of the United States are not eligible for returns or exchanges.

#### Warranty & Replacement Parts

* Hardware Coverage: Your purchase includes a 1-year warranty that covers the cost of replacement hardware.
* Shipping Fees: While replacement hardware itself is covered under warranty, any shipping fees required to deliver replacement parts internationally are the responsibility of the customer.

***

> Note: If you have questions about shipping rates or customs regulations for your specific country, please reach out to our support team before placing your order.


# Refunds and Warranty

### Summary

Any Fluora can be returned within 60 days of the delivery date without any restocking fees. Customers will receive the original cost of the product as a refund. Shipping fees already paid are non-refundable.

**Orders shipped outside the United States are not eligible for returns.**

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at <support@fluoraplant.com>. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once the product(s) are received and processed, you will receive a refund equivalent to the original price paid for the product, minus shipping costs, minus the cost of any broken or damaged hardware.

If a return is requested after the 60 day window, a 30% restocking fee will apply.

Please note this does not apply to products purchased through Indiegogo or other crowdfunding websites or during the Fluora Mini pre-sale (before 8/15/23).

### Terms

* Products must be returned in their original packaging and received in like-new condition.
* Damaged items will not be accepted, or the cost of the damaged items will be subtracted from the amount the customer received in return
* Products shipped outside the contiguous United States are not returnable.

### Is there a cost for return shipping?

No.

### How do I return my Fluora?

Email us at <support@fluoraplant.com> with your Order Number and return reason and our support team will be happy to assist you with the next steps.

### Warnings

Fluora is not designed for use in:

* Outdoor areas.
* Enclosed locations that limit the flow of air and/or trap excessive amounts of heat.
* In conjunction with 3rd party sensors/timing devices.
* Wet or damp conditions.
* Excessively hot environments (e.g. close to ovens, radiators, heaters, etc.)
* Regions or countries other than those in which the product was intended for (USA & Canada).

When using Fluora:

* Do not open the leaves, stems, or pot, as this will void the warranty.
* Do not allow small children to operate this device unsupervised. (This device contains small parts that may be a choking hazard to small children)
* Do not clean the device when it is on and or connected to power.
* Clean the leaves with a soft dry cloth, do not use cleaning agents.
* Do not attach the leaves together with anything other than the Fluora stems.
* Do not mount Fluora to any wall or ceiling.
* DO NOT WATER THE PLANT!

### Limited Warranty

Color and Light Inc (“Color+Light”) warrants Fluora (the “Product”) and only the product, against defects in materials and workmanship under normal use for a period of 365 DAYS from the date of delivery to the original purchaser (“Warranty Period”). Under this Limited Warranty, if a defect arrives and a valid claim is received by Color and Light Inc within the Warranty Period, at its option and to the extent permitted by law, Color+Light will either: 1. Repair the Product at no charge, using new or refurbished replacement parts or 2. Exchange the Product with a new or refurbished Product.

\
In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies.\
This Limited Warranty applies only to the Product manufactured by Color+Light that can be identified by the Fluora trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) Color+Light products and services other than the Product, (b) non-Fluora hardware product, (c) consumables (such as batteries), or (d) software, even if packaged or sold with the Product or embedded in the Product. Color+Light does not warrant that the operation of the Product will meet your needs or requirements or be uninterrupted or error free.

Shipping costs for replacement parts will be covered by Color+Light for the first 30 DAYS from the date of delivery. After 30 DAYS, the customer will be responsible for shipping costs of replacement parts or hardware.

### Exclusions and Limitations

Color+Light is not responsible for damage arising from failure to follow instructions relating to the Product‘s use or from failures resulting from inadequate electrical supply or internet access. This warranty does not apply to a Product or part of the Product that has been altered or modified (e.g. to alter functionality or capability) by anyone who is not a representative of Color+Light or if the Product is inserted or installed in a casing not provided by Color+Light.

In addition, this Limited Warranty does not apply to Defects or damage caused by (a) use with non-Fluora products; (b) accident, abuse, misuse, flood, fire, earthquake or other external causes or abnormal conditions; (c) operating the product outside the permitted or intended uses or conditions described by Color+Light or with improper voltage or power supply; (d) service (including upgrades and expansions) performed by anyone who is not a representative of Color+Light; (e) usage of the product outdoors or in rain or snow. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty.

This Limited Warranty does not cover the cost of returning the Product to Color+Light. No Fluora reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

### Limitation of Damages

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, COLOR+LIGHT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY USE OF THE PRODUCT OR BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY. COLOR+LIGHT’S LIABILITY FOR DAMAGES RESULTING FROM ANY USE OF THE PRODUCT OR BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY WILL BE LIMITED TO THE ORIGINAL COST PAID FOR OF THE DEFECTIVE PRODUCT.

### Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

**Questions? Comments? Concerns?**

We want to hear them! Contact us at <support@fluoraplant.com>


# Request a Return