Troubleshooting

If you are having problems with your device, please start here.

Please make sure before troubleshooting that you have the latest firmware!

Need help with this? Learn more here.

If you need to order a replacement part, you can do so here.

If you have updated your Device Firmware and Mobile app to the latest versions, and are still having issues, you can learn more about the issue and how to troubleshoot it below.

WiFi Setup

Issues with BLE Pairing, entering WiFi credentials and getting your device connected to your local network.

WiFi Setup

Connectivity

Issues with your device being available on the Home Screen to be controlled.

Connectivity

Firmware Update

Issues with updates being available or problems with the update being successful.

Firmware Update

Glitching LEDs

Flickering or malfunctioning LEDs due to bad connections or other electrical issues.

Flickering or Off LEDs

Won't Turn On

The device won't power on and/or LEDs not illumunating at all.

Won't Turn On

FAQ

List of questions with quick answers.

FAQ