Flickering or Off LEDs
Understanding the Issue
LEDs need two things to work properly, power, and data. If either of these are compromised, you may see the problem visually occur either by the LEDs Flickering, or "Glitching", or LEDs not turning on altogether.
Fluora products are wired "in series". For Fluora, this means the power and data signal comes from the pot, up each single stem, and from leaf to leaf going from the ground up.
It is very likely an issue is with a single stem or a single leaf, and the problem area affects every leaf above it. This means if a lower leaf has an issue, all leaves above it will also have an issue. The challenge is diagnosing whether the problem is with the leaf itself or the stem slot where the leaf plugs in.
Fluora Mini
First, try grabbing each stem right where it comes out of the pot, pressing it down into the pot, and rotating it. This should fully engage each stem into the connector. Watch the stem installation video here for more clear instructions.
Isolating the Problem
To determine whether the issue is with a stem or a leaf, follow these steps:
Remove all leaves from the problem stem (including the good ones) and set them aside.
Take fully working leaves from another stem and plug them into the stem that was showing problems.
If the same problem stem continues to exhibit issues (like flickering), this means the problem is with the STEM, not the leaves.
If the stem now works fine with the replacement leaves, take the original leaves you set aside and plug them back one by one. Please note, for a leaf to work, there can not be NO leaves beneath it. The easiest way to test that a single leaf works is to test each one individually by plugging them into the very top slot of a stem. All leaf slots underneath the top slot should be filled.
If one of these leaves still exhibits the issue, this confirms the problem is with a LEAF, not the stem.
When taking a stem out of the pot, please be gentle and pull from the very bottom of where it comes out of the pot. If you confirm the stem is bad, let us know and we can ship you a new one. For additional help with leaf issues, please take a look at the troubleshooting video to ensure each leaf is fully plugged into the stem.
Fluora Floor Plant
Make sure that your stems are plugged into the right slots in the frame. Specifically, the A stem should match up with the "A" slot, and the C stem should match with the C slot. If those 4 leaf stems are in the wrong place, the top leaves won't light up.After that, please watch the troubleshooting video and plugging in leaves video here. Go from bottom to top of the stem that is not fully lighting up, and fully push in the leaves to engage them into the stem with 2 hands.
Isolating the Problem
To determine whether the issue is with a stem or a leaf, follow these steps:
Remove all leaves from the problem stem (including the good ones) and set them aside.
Take fully working leaves from another stem and plug them into the stem that was showing problems.
If the same problem stem continues to exhibit issues (like flickering), this means the problem is with the STEM, not the leaves.
4. If the stem now works fine with the replacement leaves, take the original leaves you set aside and plug them back one by one. Please note, for a leaf to work, there can not be NO leaves beneath it. The easiest way to test that a single leaf works is to test each one individually by plugging them into the very top slot of a stem. All leaf slots underneath the top slot should be filled.
If one of these leaves still exhibits the issue, this confirms the problem is with a LEAF, not the stem.
If you go through these instructions and are still having issues, please send us a 5 second video of your device, and we will confirm the issue and can help ship you the appropriate replacement part.
Monos
If you see Monos LEDs flickering, it may be because one of the LED boards are damaged. Send us a video of the flickering and we will confirm the issue and can help ship you the appropriate replacement part.
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