WiFi Setup
1. My "discover" button is not working
IIf your app is not discovering your Device via Bluetooth:
1. Confirm your app is updated to the latest version.
2. Ensure the bluetooth is enabled on your phone.
3. Put your Device in Pairing Mode (hold the function button down for 6 seconds until you see the device flash blue).
Then, open the app and press discover.
If you still don't see the Device show up in your mobile app on the "Add Device" screen:
Go into your phone's bluetooth settings
Find your Fluora Device on the list of connected devices and press "forget device"
Power cycle your Device (unplug and replug into wall)
Put Device back into pairing mode (hold down button inside pot for 6 seconds until device is flashing blue) then try pressing discover in app to connect again.
If you are still having issues after this, please update your device firmware via Recovery Mode. Find instructions at the top of this page.
If you have issues updating the firmware on your device with the app, you can use the new “Recovery Mode” to update it directly. Please visit the recovery mode webpage linked here, on a mobile device.
2. Can't Connect Device to WiFi
Please watch the WiFI commissioning Video.
Next, ensure you have updated your Device firmware, and mobile app to the latest public version via instructions here.
If you are having issues connecting your Device to WiFi, please confirm that you have properly put in your WiFi network information and hit the connect button. The device should flash green 3 times when it successfully connects.
Please note:
Device only works with 2.4 GHz WiFi networks, so if you have a dual band router, connect to the 2.4 GHz network only.
Confirm the WiFi network and password are EXACTLY right - this is case sensitive. Please note the WiFi network name is typed into the second slot, and the password is into the 3rd slot.
Confirm your phone is on the EXACT same WiFi network as the Device (correct GHz as well).
If your Device is more than 25 feet away from your router, or there are walls between your Device and your router, try moving your Device closer to your router and going through the WiFi commissioning process again.
If you have a VPN, unique security settings or Firewalls on your networks or router, or are attempting to setup your Device in a Commercial Space, or Workplace, this may cause connectivity issues.
WiFi Apostrophe and Quote Issue:
Some customers with quotes or apostrophes may be having some trouble connecting their device to their WiFi. The reason is in the difference between "straight" quotes (', ") and "curly" quotes (′, ″). They are technically different characters and if your WiFi network name or password uses one, you need to make sure you are typing in the correct one to match.
Since different devices might use one or the other by default, it's possible when you are typing that the incorrect one is being used.
To ensure your WiFi network name and password are exactly right when typing in a quote mark or apostrophe, please hold down the quote key on your phone keyboard until all the quote options come up. Then be sure to select the correct one.
Please see the video below on how to do this. If you have an apostrophe and/or quotation mark in your WiFi network name or password and have been unable to connect your Device, please try again with this tip, and let us know if this fixes your issue, and you are able to connect. Please also let us know if this does not work for you.
Network Not Found
Connection Failed
If you are still having issues after going through this page, email us directly at [email protected]
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